The Challenge
Support tickets were overwhelming the team, with agents spending 15+ hours per week on repetitive queries. Many were simple questions answered in the FAQ, and manual handling led to inconsistent responses.
Our Solution
We built an AI chatbot that handles common queries instantly, escalates complex issues to the right agent, and learns from every interaction.
The Results
15
Hours reclaimed per week
70%
Error reduction from removal of human input
The ROI
Project ROI Summary
Value from hours reclaimed£23,310/yr
Value from error reduction£25,200/yr
Annual value generated£48,510/yr
Build cost£11,961
Payback
90 days
Year 1 ROI
306%
Year 5 ROI
1528%
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